At least, it seems that way. I sent them a message via their help pages:
This isn’t a complaint, I just can’t find any other way of emailing you. Since Ofcom have now forced BT to reduce the cost of their wholesale product to resellers (such as yourself, with Sky Connect which I use), I was wondering when you are going pass that price reduction on to customers, and by how much our bills will be reduced? BT have a very good deal on at the moment for broadband which works out cheaper than what I pay for Sky Connect, calls, and line rental so unless the price of my package is going to reduce, I don’t see any point staying with Sky.
To which I received this reply:
Thank you for your email about the Sky account.
I’m sorry this issue has caused you concern and hope my reply below clarifies the position for you.I regret to read your comments regarding this matter and welcome this opportunity to clarify our position.
Our agreement with you is to provide viewing services of your chosen viewing option and this we have done. Sky does make available promotional offers to new and past customers. However, long-standing active customers are also invited to upgrade their viewing option from time to time in response to promotional marketing mailings, which are issued.
I do not consider our policy to be unusual in comparison to many major service providers. Our aim is not only to provide excellent viewing services to our customers, but also to ensure that new business continues to be improved.
Due to our promotional offers changing so frequently and being more tailored to what packages and products you select, the best way for you to get the most up to date information would be to check out our website at the following link:
http://www.sky.com/shop/bundles-offers/customer-offers/
I’ll also take this opportunity to advise that you can access your account information via Sky.com and by registering with MYSKY. Once registered, you can view historical statements, update payment information, change payment due date and upgrade your account.
I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email. You can also contact our Customer Service team on 08442 41 41 41, where one of our advisors will be happy to help.
Kind regards
Zeba
Sky Help Centre
http://www.sky.com
Which helpfully avoids my question, and gives a reply about something else entirely – my “viewing package”, which is the ONLY thing I DON’T want to change. Amazing.
