Terrible isn’t it.
We simliar thing sent to us. Problem was the person that opened the letter didn’t pass it onto me. They just decided “we MUST renew our domain!” so signed the form and sent it back

It was a few days later when i was told “i renewed that domain for you”

When i said “which domain? i none of them are up for renewal?” we found out a bit more. Fortunately we managed to put the brakes on the whole thing before it got any worse