We are an established City Link customer of many years. We spend thousands of pounds a year with regular daily service. We recently complained about a delivery to their head office and City Link Southampton doubled our rates the next day. We now would not use them as they have priced themselves out of the market. We did contact head office about what appeared to be retaliation and they responded by saying they have no control over the branches. Even though they have taken the branches back from the franchise system they cannot control the branch managers or pricing. The branch managers can use pricing to get rid of any customer they don’t want to hear complaints from. We only complain so that our customers are provided with the service that they pay for. We can now use Parcel Force anywhere in the UK for a third of the new City Link price. It is no wonder why City Link are going down the pan.