HA HA HA HA HA HA HA HA….. yes, and you recorded that conversation so you can play it back to MS when they tell you that it can’t be done after all? Good luck with that one mate.

I do sometimes wonder why support staff have so much trouble understanding these simple concepts. It makes you want to tear your hair out in frustration with their inability to understand the most basic things and gives you no faith in their competency to resolve anything for you.