Veeam VeeamZip “Failed to process [isFileExists]” error when backing up Hyper-V

When backing up to a Synology NAS using VeeamZIP via PowerShell, the job was failing with an “isFileExists” error. Here’s the solution.

I have a Windows Server 2016 server with a number of Hyper-V virtual machines running on it, and Windows Server Backup wasn’t backing them up for reasons known only to Microsoft. Various forums and reports on Microsoft’s Technet suggest there’s a fix needed for Server 2016 which, two years after first complaints, still hasn’t been forthcoming. Everywhere seemed to suggest using something like Veeam Backup & Replication instead, so I installed that.

I only need a simple “backup the VM periodically” function, and Veeam B&R has this option in the free version in the form of VeeamZIP. This is all well and good, but it’s ad-hoc backup only – no scheduling unless you fork out for the paid versions. Luckily, Veeam themselves have a PowerShell script that you can schedule, which makes use of the Start-VBRZip command.

Sadly, it wouldn’t work for me, and it turns out it’s because I’m backing up to a Synology NAS.

If you look at the script, you’ll see this:

If I set $Directory to a location local to the server (e.g. “d:\”) then it works. Set it to the NAS (e.g. “\\synonas\share\backups”) and I get the error “Failed to process [isFileExists]”.

Looking on the NAS, the logs say the server connected – with working credentials – but no files are created. After the usual head-scratching and log searching, I realised something: The script is running with the correct credentials, but the Start-VBRZip command in it is not.

On the PowerShell command line itself, you can specify which credentials Start-VBRZip can use with the -NetworkCredentials parameter. You can read more about that here.  However, there are two steps needed to get that working:

  1. Create a set of stored credentials in the Veeam Backup & Replication GUI, using the “Manage Credentials” option.
  2. Retrieve that in the form of an array in PowerShell and pass it to Start-VBRZip.

The second step is necessary because the parameter expects an array not a string. If you have a set of credentials for (e.g.) “DOMAIN\Admin” stored in Veeam B&R, you can’t just pass -NetworkCredentials “DOMAIN\Admin”.

What you can do, however, is extract the array necessary with this command:

and then pass $cred to Start-VBRZip’s -NetworkCredentials parameter.

Only there’s another snag: the provided PowerShell script doesn’t do anything with credentials as the parameter is missing. We can fix that by adding it ourselves.

In the script, there’s a line that says “DO NOT MODIFY PAST THIS LINE”. To hell with that! Immediately after the “Ansp VeeamPSSnapin” line, add

then rewrite these lines:

to include the missing parameter:

Save the file, add it to Task Scheduler as per the Veeam instructions, and it should now work!

2 thoughts on “Veeam VeeamZip “Failed to process [isFileExists]” error when backing up Hyper-V”

  1. Thank you for posting this. I had the same error with Veeam Free saving to shared NAS location and adding credentials has fixed the issue 🙂

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