hi again – my next question before I embark on the wonders of PC World support! My new 11NB5800 keep shutting itself off and coming back with safe mode options – a couple of semi-techie friends have looked at all the sleep/hibernate stuff, I’ve downloaded all the updates etc but it still keeps doing it – it’s 3 weeks old! and I deliver training so I can’t have it do this. Is this something obvious or should I brave PC World and its “customer service”! thanks Jules