Dell online sales chat

Dell online sales chat

I was trying to navigate round the Dell website today to find information on, then spec up, a particular model of PC. At every turn, on every page load, and every time I let go of the mouse for 7 seconds, this appeared:

I kept clicking “No Thanks”, but a page change or reload and it was back. This annoyed me a bit. Well, a lot. So I decided to chat with them.

Here’s the transcript (with the “Dell Expert”‘s name replaced). They were an expert indeed.

I am pleased that the Dell Zino can run imovie, and amazed that different colour computers are, as is the way with cars, different speeds! Amazing.

Oh yes, and the best bit was when, during the chat, this happened:

(Oh, and for those of you feeling sorry for the Dell Expert, I gave him/her a glowing customer satisfaction report.)

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